Apr
25
to Apr 28

IwIRT

IwIRT Explained: $3 for Better All-Around Service

Inside Wiring. Innovation. Resources. Technology.

We realize that there is some concern and misconception regarding the new IwIRT, $3 fee. We understand that your money is precious and that's why we rarely add new fees to your bill. In fact, cable TV prices only increase because the programmers (content providers) raise the rates we have to pay per subscriber every year. Internet prices, on the other hand, decrease as bandwidth becomes cheaper, and we pass those savings on to you. 

The IwIRT fee is our version of what many companies call "Wire Maintenance" or "Technology" fees. Most companies charge $4.99 but we believe $3 is all that is needed.

This small fee helps take care of routine plant maintenance such as replacing squirrel-damaged wire, fixing cheap in-house wiring, and maintaining power supplies, amplifiers, etc. While those are routine/boring items, it also allows us to invest in newer, more exciting products/services to improve your experience. Our particular focus is on technology that allows us to proactively solve network problems.

Today, if your modem goes down, we may not know until we get a call from you. In the future, that will not be the case. Additionally, we are making a variety of upgrades and adding new services to further improve your experience. 

We understand your confusion and we hope this clears it up. We can promise that this small additional fee will help us make BIG improvements to your experience. We will be making these improvements known to you in the months ahead. 

Thank you for choosing Click1!  

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Apr
8
to Apr 9

E-mail Service Outage

Currently the e-mail provider that we use to provide your e-mail services is having a global outage for all of its customers nationwide.  We will be monitoring this outage until e-mail services are restored.  Thank you for your patience during this time.

General Manager

Dustin Twyman

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Feb
17
8:20 AM08:20

HEADEND UPGRADES

We are experiencing intermittent internet outages across the plant as we make significant equipment upgrades in our Headend.

We apologize for the inconvenience and will have internet restored as soon as possible. 

Thank you!

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Aug
22
to Aug 23

Internet Service Disruptions

If you are experiencing any internet service disruptions from a glitch earlier today, please try power cycling your ROUTER ONLY. Unplug your router, wait 10 seconds, then plug it back in. If this does not resolve your issues, please let us know by calling 784-5000 between business hours.

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Jun
7
to Jun 30

PPV Indemand Channels Changing

Currently channels 802 and 803 will not be available due to programming changes.  These channels will be replaced with channels that have similar programming int he upcoming weeks.  If you have any further questions please feel free to give us a call at 731-784-5000.     

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